Return and cancellation Policy

Return and Refund Policy

At Blue Bloom, your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request to return or exchange your order within 48 hours from the time of delivery.

Return Conditions:

  • The product must be unused, unopened, and in its original packaging.

  • Return requests must be submitted within 48 hours of receiving the order.

  • Items showing signs of use or damage not caused by delivery cannot be returned.

Return Process:

To request a return, please contact our customer service team within the 48-hour window via [Contact Us page / phone / WhatsApp], providing your order number and reason for return.

Shipping Fees:

  • Shipping fees are completely separate and are paid directly to the shipping company upon delivery.

  • Shipping charges are non-refundable under any circumstances, except in cases where the item is defective or incorrect.

Refund Process:

  • Once the returned item is inspected and approved, your refund will be processed to your original payment method (Cash, Visa, or MasterCard) within 5-7 working days.

Important:

  • We reserve the right to refuse returns that do not meet the above conditions.

Thank you for shopping with Blue Bloom. We appreciate your trust.